Madison Chism
Operations & Customer Experience Professional
Building onboarding systems, improving processes, and supporting global operations
I am an operations-focused professional with experience building systems and managing complex workflows in global environments.
During my time in the U.S. Navy in Japan, I built and led onboarding operations for 60+ personnel per rotation, improving efficiency, ensuring compliance, and coordinating across multiple departments in a high-responsibility environment.
I currently support global operations at Rippling, where I resolve complex operational and compliance issues across international teams while maintaining high customer satisfaction.
I am actively developing my skills in data analysis and Korean to strengthen my ability to operate in global, technology-driven environments.
Key Strengths
Building and improving onboarding systems
Managing global operations and compliance workflows
Coordinating across cross-functional and international teams
Tracking data and identifying process improvements
Delivering clear, reliable communication in fast-paced environments
Informational Page
This section provides an overview of my professional experience, certifications, and project work, highlighting my focus on operations, onboarding systems, and global coordination.
End-to-End Onboarding System (Operations Project)
Designed and implemented a structured onboarding system to manage the intake, compliance, and coordination of 60+ personnel in a high-compliance environment in Japan.
Impact:
Reduced onboarding processing time by 25%
Improved workflow visibility and coordination
Ensured full compliance with administrative and medical requirements
Streamlined communication through standardized templates and tracking systems
Operations & Process Improvement Projects
Madison has consistently delivered high-quality operational and process improvement solutions. Here are some notable projects that highlight my expertise:
Logistics & Planning Project (Travel Operations)
Created a sample travel plan for a fictional customer, including several flight options, accommodation choices, and activities to do at their destination. Estimated total costs for flights, transportation, and stays are included.
Standard Operating Procedures Format
Standard Operating Procedures for a non-profit organization. This document describes the job and tasks of an Event/Hospitality Coordinator. Sensitive information is replaced with * for privacy.
What Supervisors are Saying
In today's fast-paced work environment, supervisors are emphasizing the importance of effective communication and collaboration among team members. Many highlight that a strong onboarding process sets the tone for employee engagement and productivity.
"Her ability to effectively multi-task and problem solve is second to none. Her communication skills are impeccable. She was able to liaise between different departments with ease."
Jeffrey Clark, Senior Leader
"Madison Chism consistently went above and beyond in their role, always delivering exceptional results with a positive attitude. I highly recommend her for her strong work ethic, problem-solving skills, and ability to meet deadlines."
Jessica Thomas, Department Administration Lead (U.S. Navy)
Get in Touch!
I am interested in opportunities where I can contribute to global teams, improve systems, and support operations that scale across international environments.